Customer AssessMENts

See my LinkedIn Profile for the latest list of over a hundred recommendations.

Here are some additional examples that I have collected over the last thirty years:

Eric Nelson, Vice President, Capital One Bank

“I just got the latest employee survey and our team's morale scores are the highest in the division, and by 10 points. The work that we have done with my leadership team to define a mission, values, and ambitions have been a big contributor. Thank you.”

Ken Brooks, Vice President Customer Operations, Simon & Schuster

"Over the years I have worked with Synthesis we have produced significant results together. At Simon & Schuster you shifted the mood of our customer service team and brought about a 20% increase in up-sales in the first year. You dissolved the distrust between two of my teams by having them identify their individual areas of responsibility and having them see that they had a common mission. Some of my managers developed the ability to manage their team's morale by focusing them on what action they could take. At Barnes & Noble you worked with a start up team of this new division that did not have a clear sense of purpose. You enabled us to develop a clear mission that sustained us through our growing pains. In addition, you worked with some of the key team members and enabled them to see where they could make bolder offers that would contribute to our growth and build their reputation."

Pete Reilly, Director, Lower Hudson Regional Information Center

"You helped our management team shift its orientation from bureaucratic reactions to budding entrepreneurship."

Robert Walsh, Commissioner, The City of New York Department of Small Business Services

“I wanted to thank you personally for the outstanding work you have conducted within my organization over the past sixteen weeks. The participants of your program, “Project Management Skills”, had a unique and rich training experience unlike anything available to New York City employees today. Your program tapped into talents of Agency personnel and gave them skills needed to make changes in how they do their work on several levels.”

Steve Nelson. Head of School, The Calhoun School, New York City.

"Making order from the rich chaos of the Calhoun School sometimes feels like being the grand marshal of a feline parade . . . very bright, sensitive and creative felines to be sure, but mammals unaccustomed to operating as a herd. Your good humor and flexibility had the group devouring the process as if it wasn't planning at all. We were like children enjoying cod liver oil ice cream. What we hoped for was an engaging, effective process that would align our mission with our actions and assure that each strategic piece was understood and embraced by the administrative team. What we got was an engaging, effective process that aligned our mission with our actions and assured that each strategic piece was understood and embraced by the administrative team. Not bad for cats!"