Effective Organizations Driven by Customer Satisfaction

Are you satisfied with the way your leadership team produces results? Are your customers dissatisfied? Do you have concerns about a team's morale?  Do you suspect that if your organization's culture was driven by the goal of creating satisfaction for your customers, employees and shareholders, it would be a better place to work?  If you answered yes to any of these questions you will be interested in what we have to offer.

Synthesis is a New York based training and development organization that offers customized programs designed to improve productivity by increasing your employees' ability to create satisfaction.

Our History - In the mid-1990's people in business were moving their focus from reengineering to process redesign.  We were involved with organizations large and small, here in the US and in Europe in producing software solutions that would enable an organization’s process to be more effective.  We consistently saw that no matter how great the technology or effective the process design, the initiatives would not produce results if we did not also work on developing the coordination skills of the teams.  From this observation the concept of Synthesis was born.  Our mission is to bring together the best new thinking about enabling the human element of an organization to create satisfaction.

Our Approach - Over the last fifteen years of research we have brought together various approaches to being effective at work.  Our programs are a practical blend of various aspects of linguistic philosophy and somatic practices.  These two very different interpretations about what it is to be effective blend well together and have consistently produced important results for our customers.

Our Programs - Using this unique approach we develop practical skills in our programs by blending workshop style delivery, mentoring and on the job learning.  This is "learning by doing".  It is the "doing" that produces practical skills and business results.  We design our programs to achieve measurable business results that include a return on our clients' investment in its people. 

Our Customers - A business like ours can only make a contribution to peoples' work lives by working in partnership with our customers.  Being a good customer is an important skill.  We consider ourselves fortunate in having been in some great client partnerships.  See our References Page for more information about what some of our customers have said about our work.

We hope we have raised some questions for you about our work.  We encourage you to contact us so that we can explore the possibility of increasing the amount of satisfaction you and your team receive from your work.

Peter Luzmore

Founder & President